Management Resources Institute - Corporate assesment

"The important thing is not to stop questioning."
-Albert Einstein

Corporate assessment

You will use this page
to conduct an assessment of your organization or work unit

First tell us how to get in touch with you so we can provide you with the assessment results:

Name     
Company	 
Title	 
E-mail   
Tel      
FAX

INSTRUCTIONS:

Read each statement carefully.
Decide whether you agree or disagree with each statement, based on you understanding of the question and the situation in your work unit.
If you strongly agree mark a "5", if strongly disagree a "1".
A "3" shows that you are uncertain about it.
Then indicate your decision by checking the button under the appropriate number.

Strongly disagree Uncertain Strongly agree

1 2 3 4 5

WHEN YOU ARE FINISHED PRESS THE "SUBMIT" BUTTON AT THE BOTTOM OF THE FORM AND THE RESULTS WILL BE E-MAILED TO US.

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		1 2 3 4 5
1	The plans and the activities of my work unit are designed to satisfy our customer’s needs and expectations
2	My responsibilities have specific goals to improve the quality of our service and products to our customers.
3	We have a formal process to identify our customer’s needs and wants so we can include them in our planning and daily activities.
4	We are committed to meet all of our customer’s needs and expectation and we continuously strive to do so.
5	We continuously use feedback from our customers (telephone calls, claims, complaints, etc.) to improve the quality of our products and services.
6	We always respond in a positive way to every customer’s complaints and find the best way to satisfy them.
7	Management has shared with everyone the needs and expectations of our customers and the strategies we are to follow to satisfy them.
8	Communication from management is usually frank, honest and timely.
9	We have an effective system to communicate changes, policies and strategies to all employees
10	Employees feel free to speak up and express their opinions concerning work related issues.
11	There is an effective system to obtain information from employees that can be used to improve our products and services
12	We have a continuous effort to always improve the quality of our products and services
13	We have a continuous effort to always improve the quality of our products and services
14	My company, my department and I have specific goals to improve the quality of our products and services
15	We are continuously exposed to new ideas on how to improve the quality of our product and services
16	I feel encouraged and motivated by my management to find better ways to improve on our products and services.
17	There is a continuous effort to train all employees to develop and enhance their job skills.
18	I believe that there are many opportunities to improve the quality of our products and services
19	Our local needs are considered in the planning process and we have specific plans to deal with them.
20	There is a formal process to define the objectives and goals of every work unit
21	Our plans are integrated with our budgets, so the planning activities are always considered in the funding process.
22	We (I or my coworkers) are involved in developing the plans that affect me and my work unit.
23	Every year we revise the plan and adjust it to new changes
24	Every work unit has goals to meet corporate objectives.
25	I know the full cost of producing our products and services
26	We are constantly looking for better ways to utilize all our resources
27	My work unit is very conscious of cost
28	We keep good track of where and how we spend the money
29	We have a good and effective budgeting system where we can track all our costs
30	Our costs have been increasing less than inflation
31	Our employees are committed to the goals of the organization
32	Our employees are usually involved in solving problems that affect their operation
33	We have a very practical way of providing information and opinions to our management
34	When we have to get the work done we always do it without excuses.
35	Employees feel motivated to learn more since this helps to be promoted in our organization
36	When I do a good job I feel I am recognized by my management
37	I feel that I can talk to anyone in management about my problems
38	When disagreement arise it is usually resolved by getting together and discussing the issues.
39	We all work well together
40	When someone needs help others are always willing to provide their support.
41	Employees from different work units work well together.
42	My management works well as a team
43	I strongly believe in the value of teamwork
44	The management of this company is fully committed to improving the quality of our products and services
45	Our focus is on the long range and not the short range.
46	Management provides us with good perspective of our business environment
47	When someone makes a mistake he is not castigated for it but counseled to help him in the future
48	Management has made it clear on what they expect from us
49	Management recognizes good performance
50	I feel that our organization is going in the right direction.

THANK YOU FOR TAKING THE ASSESMENT SURVEY
      WE WILL GET BACK TO YOU SOON

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Copyright � 1997 Management Resources, Inc. All rights reserved.Revised: December 05, 2005.

Copyright � 1997 Management Resources, Inc. All rights reserved.
Revised: December 05, 2005.