| "He who asks a question is a fool for five minutes; he who does not ask a question remains a fool forever." -Chinese proverb | Process reengineering | On this page you will learn:MRI's approach to process reegineering |
| Much has been written about the new re-engineering efforts and how they are dissimilar and more rewarding than using TQM (Total Quality Management). Reports say that re-engineering provides a quantum leap in improvement while TQM contributes small, incremental change. It is also reported that highly motivated re-engineering teams climb the "mountain of change" with a unique sense of a new mission. Yet, they live long enough to see themselves fall hard when it is time to implement. MRI's 15 years experience as designers, practitioners and consultants in both Re-engineering and TQM has given evidence of a better way. It is important to note that many TQM efforts today are only activities with little or no emphasis on results. These activities include creating teams, training employees in TQM, placing slogans on walls, and using problem-solving techniques. Shortly afterward, employees begin to lose interest in TQM because results did not happen as predicted. TQM efforts are reduced and TQM gets blamed for the lack of success. In re-engineering, for the most part, efforts to change the way things have been done have been based on a "divine inspiration" that flows from some of the members of the re-engineering teams. It seems that these few have received a unique knowledge of what has to be done. They have become the new "gods" of the organization with power and change everything. 1. TQM is not merely the environment where teams draw charts and use statistics. TQM, rather, is a philosophy of serving customers, analyzing their needs, and focusing employees on achieving those needs. The true TQM environment includes employees who have become proficient at applying statistical tools and techniques in their analyzes. 2. Re-engineering will often require re-design. Improving parts of a process does not necessarily result in quantum improvements. Adding, deleting or changing components does not either. To achieve better results, the process must be redesigned to satisfy the needs of the customer. Otherwise, all that is satisfied are the needs of the process itself. If you need more information click here |