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| Course description: This course is for people who want to work as clerical assistants in an office. The student will learn the skills needed to work in different office situations. He/she will learn to touch type, retrieve data from the computer, file documents, customer service, telephone techniques, data entry and analysis. Material used ○ Text book ○ Case studies specifically prepared by MRI based on participants experiences ○ Exercises ○ MRI E-Books covering all the required material ○ Class interaction. ○ Class is given by Professor Content ○ General office procedures ○ Working with data ○ Customer service ○ Typing ○ Working with data and numbers ○ Writing business memos  |
Content
(continues) ○ Handling inventory ○ Processing mail ○ Basic computer skills ○ Telephone skills and etiquette ○ Receptionist ○ Work conduct and performance ○ Dressing for business ○ Operate standard office equipment ○ Working under stress Prerequisites: ○ High school graduate or equivalent Expected results ○ Operate as a clerk in a regular office environment ○ Positive attitude, motivation and skills to perform in any type of organization requiring clerical or office support Duration ○ 8 to 10 weeks Certificate ○ Office support specialist |
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| 1. General office procedures sorting materials, documents, letters, and reports, for filing purposes standard business filing systems 2. Working with data Entering data in PC Analyzing and interpreting data Transcribing data 3. Customer service 4. Typing ability to accurately type and format documents using a computer and/or typewriter minimum of 45 words per minute with 90% accuracy. 5. Working with data and numbers perform simple numerical calculations. prepare and disseminate schedules for supervisors/co-workers, including duty rosters, work schedules, and travel schedules prepare budget requests, reports, summaries, etc, as needed compute payroll wages, taxes, premiums, commission, etc. payroll basis 6. Writing business memos comprehend and discuss printed information in English design basic ,memos to different types of audience
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7. Handling inventory prepare and/or maintain supply and equipment inventory dealing with vendors ordering, invoices and record keeping. 8, Processing mail and documents procedure for opening, sorting and routing incoming mail and preparing outgoing mail. collecting and distributing documents, reports, letters, etc accurately proofread reports, documents, letters, etc 9. Basic computer skills operate a personal computer and standard word processing software package develop standard spreadsheet applications basic knowledge of developing presentation applications 10. Telephone skills and etiquette utilize a single and/or multi-line telephone system, and accurately record and route messages scheduling appointments for customers 11. Receptionist proper language and attitude dealing with upset customers 12. Work conduct and performance ability to deal with people beyond giving and receiving instructions. 13. Dressing for business 14. Operate standard office equipment operate standard office equipment (fax, shredder, envelope sealer, letter opener, collator, folder, postage meter, adding machine, etc operate a photocopy machine; change paper, make minor adjustments, frame text, etc 15. Working under stress ability to work under stress to meet schedule deadlines. |
