Everyone is your customer: learn to master the art of customer service Employers look for people with customer service skills and a great attitude regardless of the job that person is hired for. Quality customer service is THE SKILL that will make you successful no matter what you do or where you are. With this course you will understand the fundamentals, learn the techniques and have plenty of practice.
|  | |
| Course description: This course is for people who want to work as clerical assistants in an office. The student will learn the skills needed to work in different office situations. He/she will learn to touch type, retrieve data from the computer, file documents, customer service, telephone techniques, data entry and analysis. Material used ○ Text book ○ Case studies specifically prepared by MRI based on participant’s experiences ○ Exercises ○ MRI E-Books covering all the required material ○ Class interaction. ○ Class is given by Professor Content ○ General office procedures ○ Working with data ○ Customer service ○ Typing ○ Working with data and numbers ○ Writing business memos | Content (continues) ○ Handling inventory ○ Processing mail ○ Basic computer skills ○ Telephone skills and etiquette ○ Receptionist ○ Work conduct and performance ○ Dressing for business ○ Operate standard office equipment ○ Working under stress Prerequisites: ○ High school graduate or equivalent Expected results ○ Operate as a clerk in a regular office environment ○ Positive attitude, motivation and skills to perform in any type of organization requiring clerical or office support Duration ○ 8 to 10 weeks Certificate ○ “Office support specialist” | |