On this page you will learn:

how MRI develops and uses indicator to better monitor your operations

A.- Indicators

• Why a System of Indicators?
  • Does everyone in the organization have a clear picture of how the business works?
  • Do you know when things are going bad? After the fact or before?
  • Do you know where to concentrate improvements in the business process?
  • What do you use to measure performance? Efforts or results?
• Are your indicators:
  • Driven by customer needs or a measure of internal activities?
  • Visible and available to everyone?
  • Ingrained in the organization culture?
  • Understood by everyone?

• Determine what the customer needs and expects from the service or product in the areas of:
  • quality (defects, meeting needs, etc.)
  • safety of the product/service and the means to produce it or deliver it.
  • delivery at the right time and quantity
  • prices commensurable with value
• Determine how the business works
• Weight the importance of customer needs
• Select the processes that affect the customer
• Determine how the process serves the customer
• Develop result indicators to measure the output of the process based on the customer needs
• Develop process indicators used to manage the activities within the process