1. To develop supervision skills to be more effective at directing, motivating and supervising people at a higher level of productivity and customer satisfaction.
2. To improve interdepartmental interactions and to develop a sense of ownership of the company and its goals.
3. To help supervisors improve their sensitivity to customers and effectively deal with the day to day problems while focusing on achieving their corporate objectives.
4. To implement a process which will continually develop the attitude, human relations skills, and leadership skills of supervision.
5. To develop or enhance the supervisors’ self confidence and leadership skills necessary to successfully motivate their subordinates in a positive, results-oriented manner.
6. To improve each supervisor’s commitment to Teamwork and Productive Interpersonal Relationships.

The three basic components of this process are:

Attitude Development: Replacement of undesirable attitudes such that the participants think and act in terms of their full potential (human behaviorists tell us that most individuals perform at 3% to 25% of their potential).

Human Relations Skills: Effective use of communication, problem solving, decision making, planning, organizing and managing skills which will directly affect their subordinate’s performance.

Goal Setting: Used to motivate participants to use those skills and attitudes, in addition to having them put together a plan for their lives and business, which will take them from where they are now to where they want to go.

Approximately 10 weekly workshop and facilitation sessions of 2-1/2 hours each. Each participant will receive a Textbook, 14 sessions in audio cassettes, an action plan notebook and the annual review notebook.

C.- PROCESS