"Without a sense of caring, there can be no sense of community."
-Anthony- J. D'Angelo
Will your patient continue to choose youIn this page you will learn
righttriangred.gif (1146 bytes)MRI's offerings to develop new sense of sensitivity for the patient as a customer

One in a series of programs designed to develop people to their full potential
A. OBJECTIVES AND SUMMARY
  • To prepare all levels of personnel involved in Health Care to better adapt and deal with the changes in the Health Care Industry, particularly the requirements for increased patient sensitivity.
    1. Create a better understanding of the demands of the new environment on Health Care providers: physicians, staff, hospitals, clinics, HMO's.
    2. Provide an understanding of the concept of "customer" and it's requirements on the Health Care Industry.
    3. Provide an understanding of the elements of Quality and their implications on the Health Care Industry.
    4. Improve the "health care provider-patient" human interaction.
    5. Enhance the health care provider 's time management skills and overall efficiency
  • This program is designed to enhance the patient sensitivity in health care providers. It is based on four basic premises:
    • Awareness of the impact of Attitudes on individual performance and the patient
    • Understanding of the demands of Health Care Reform in dealing with patients
    • Concepts of Quality and Customer applied to the Health Care environment
    • Basic skills to assist the Health Care provider meet the increasing demands of his/her job

 

  • The purpose of the Attitude sessions is to make participants aware of how their attitudes impact their success and their relationships with others. This program is not intended to modify the attitudes but to create an awareness as a start for the modification process.
  • The purpose of the Health Care discussion is to make participants aware of the evolving demands of their work environment, emphasizing the patient requirements, and help them face the changes more positively.
  • The Quality and Customer segments provide the understanding and knowledge necessary to deal with patients in a caring, effective manner according to their expectations, outlines the components of Quality, and the steps involved in providing "Quality Service".
  • The Skills section enables the participant to deal with patients, job demands, and their personal lives more efficiently.

A follow-up session is included to review the progress made on the action plan the participants develop during the program

B. DURATION AND MATERIALS

  • This program is 2 days in duration. Each participant will receive:
    • Text
    • Action Plan Notebook

C. BENEFITS

  • Better patient service,
  • reduction in complaints,
  • increased satisfaction ratings,
  • patient retention,
  • increased patient count and hospital occupancy,

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Copyright © 1997 Management Resources, Inc. All rights reserved.
Revised: December 05, 2005.